All orders are shipped from our facility in Melbourne, Australia.

SHIPPING COSTS

All prices in AUD (Australian Dollars). 

AUSTRALIA (Australia Post eParcel with tracking)

• A$10 shipping.
• Orders over AU$120 receive FREE shipping.

INTERNATIONAL (DHL / UPS)

• A$35 shipping.
• Orders over AU$350 receive FREE shipping.

NEW ZEALAND (DHL / UPS)

• A$25 shipping.
• Orders over AU$350 receive FREE shipping.

TAXES AND DUTIES

Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local government. Payment to the relevant authority is necessary to release your order from customs. For more information, please contact your local customs authority.

Please note that EU customers experience relatively high taxes and duties. Check with your local customs authority prior to shipping if this is a concern.

Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer's responsibility to notify Horny Police Worldwide of the situation.

PROCESSING AND DELIVERY TIMES

Confirmation — You should receive an Order Confirmation email shortly after completing checkout. If you do not receive a confirmation email, please contact orders@hornypoliceworldwide.com.

Processing time — Orders are usually processed within 24 hours, and dispatched the same or following business day. Purchases made on weekends and public holidays will be processed on the next business day. Please note that unforeseen delays sometimes occur, however we will always dispatch your order as soon as possible.

AUSTRALIA

All domestic orders are sent via Australia Post eParcel. Please allow 1-2 business days for dispatch from our warehouse, and a further 2-4 business days for deliveries to metropolitan areas. For regional areas, please allow 3-6 days for delivery. You can track your parcel with Australia Post.

Please note your delivery may be left unattended if no one is at the delivery address at the time of delivery. Please contact HPW at the time of your purchase should you wish to include specific delivery instructions. You can sometimes change your delivery options on the Australia Post tracking page.

INTERNATIONAL

International orders are shipped by DHL & UPS International Express services. Deliveries outside of Australia can be expected to arrive within 2-5 business days from the time of shipment, depending on location. You can track your parcel on the DHL or UPS web sites.

All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to receive during the delivery window.